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Your Unicom Monitoring Team
How Signals Are Handled By Northwest
Residential and your Unicom Central Monitoring Station*
Burglary Signal: This
type of signal is always verified. An operator will first telephone the
premises. If there is no answer after five rings, the authorities and
emergency contacts will be dispatched. If the line is still busy,
authorities will be dispatched. Customers who are home should try to answer
the phone promptly and give the operator a
Personal Identification Code (PIC).
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Fire/Sprinkler System:
There is no verification for this type of signal. The fire department is
dispatched first, then a telephone call to the premises is made to alert the
customer that the fire department is on its way. If there is no answer,
emergency contacts
are called to meet the fire department.
If a false alarm has been sounded, please call the central station
quickly. Although the fire department's visit cannot be cancelled, it is
important that it be informed.
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Residential
Panic/Duress/Holdup Signal: This signal is verified and the operator
will first telephone the premises and ask for a
Personal Identification Code (PIC). If there is no answer or the
wrong
PIC is given, the police will be sent. About (15) minutes after the
alarm a contact will be notified.
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Medical Alert Signal:
An operator will telephone the premises first to verify, and follow your
special instructions as necessary.
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Supervisory Signal:
This type of signal indicates problems associated with room temperature,
sump pump, low battery, and power failures. An operator will telephone the
premises first. If there is no answer, the operator will call
emergency contacts.
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Testing Signal: Always
notify the central station prior to conducting a test. Upon completion of
testing, telephone the central station to verify that the signal has been
received.
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Gas Detector: There is
no verification for this type of signal. The fire department is dispatched
first, then a telephone call is placed to an
emergency contact advising them of the alarm condition. Note: the
operators will not call premise numbers listed in case of a real gas leak.
Your
emergency contact will also be advised of this.
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Carbon Monoxide Detector:
We call to alert the customer. If we receive no answer we call the Fire
Department and an
emergency contact.
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*Systems vary, your system will incorporate only those services and signals
contracted for.
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